REQUEST A REPAIR

This information enables the HELP DESK Operatives to accurately record your request, and in turn allows the Estates Team operatives to respond efficiently.

You will be issued with a unique number. You will need to quote this number when you make enquiries to that particular request.

Once your request has been completed you will be asked to sign off the Trade Operatives Works Order.

For non urgent work we will endeavour to respond to your request within 3 working days.

REQUEST A MINOR IMPROVEMENT

Minor Improvements are works that will require funding by the requesting Ward / Department. Typical Improvement works may be; Additional Shelving / Notice boards, Additional Electrical Socket Outlets, Additional Wash Hand Basins, Change of Floor Covering, Plant / Equipment beyond economical repair, Avoidable Damage to Plant / Equipment or Buildings and Office Alterations. This list may not be exhaustive

You will need to contact the HELP DESK

• Internal – 47777
• External – 0121 42(47777)

You will be asked a series of questions:

• Your name / contact details
• The department for which the request is being made
• A brief description of the request

This information enables the HELP DESK Operatives to accurately record your request, allowing the Estates Team to respond efficiently to your request.

Each request made will be issued with a Cash Transfer Authorisation (CTA) Form and unique reference number. You will need to quote this number when you make enquiries to that particular request.

Your request will then be passed to an Estates Officer who will arrange for your Ward / Department to be visited to allow the scheme to be assessed in detail. A costed CTA will be forwarded to your department manager within 20 working days for authorisation (excluding weekends and bank holidays)

REQUEST OUR OF HOURS EMERGENCY REPAIRS

The Emergency Out of hours repair service is for use by Wards / Departments, for in the event that plant, equipment or building fabric present a risk to patient care, delivery of service or the Health, Safety and Welfare of Staff, Patients and visitors to the Trust. This may include items such as;

• Loss of nurse call system
• Medical gas issues
• Electrical faults
• Heating faults
• Hot / Cold water faults
• Blocked WC’s, sinks and drains
• Fire alarms / Intruder alarms
• Broken Windows

This list may not be exhaustive

To Access the Emergency Out of Hours Service

Contact the On Call Engineer via Switch Board.

This service operates between the hours of;

Monday – Friday, 1630hrs – 0800hrs

All day Saturday & Sunday,

Please give as much information to the On Call Engineer as possible to assist in responding to your request in a timely manner

For all Out of hours Emergency Calls, we will endeavour to respond to your requests within 1 hour

PORTABLE APPLIANCE TESTING (PAT)

In the interests of ensuring that all electrical equipment is safe for use, properly maintained and will not present a hazard to the Trust, we request that all patient owned electrical equipment is tested prior to use in Wards and Departments.

Therefore, please contact the on site Estates Department helpdesk to arrange for the equipment to be tested.

COMPLAINTS PROCEDURE

To log a complaint about our services please contact the HELP DESK as detailed above.

You will be asked a series of questions:

• Your name, contact number, and nature of the complaint

The incident will then be investigated by an Estates Officer and we will endeavour to reply to you within 5 working days