Estates Department
The Heart of England NHS Foundation Trust Estates Department aims to provide a value for money and fully functional Estates Service that ensures the provision of an environment that is safe for staff, patients and visitors and, is fit for purpose to enable the Trust to deliver its services to the highest possible standard
Estates Operational Service
Planned Maintenance, Reactive Maintenance and Minor Improvement Works for Mechanical, Electrical and Building Services.
Estates Development Team
Manage construction projects from Inception through to Completion ensuring completion on time and within budget. Management of Capital Planning expenditure, 6 Facet surveys, the MICAD system and Trust property leases & Licences
Compliance Team
Provide Fire Safety, Health & Safety, Property Compliance, Environmental & Quality Management Services
Energy & Sustainability
Measure, Monitor and Improve the Trusts Energy and Environmental Perfomance
Project Management
An overview of the Departments current ongoing works and recently completed projects
Frequently Asked Questions
How do I log a job with Estates
Routine, non emergency jobs and repairs can be logged by clicking the LOG A CALL button on the Estates Website Home Page. This request will go instantly through to our Helpdesk operatives who will ensure your call is allocated to the appropriate team. You will be then be given a UNIQUE JOB REFERENCE NUMBER so that you can track the progress of your request through to completion via the Estates Website. In the event of an out of hours emergency, please contact either the Shift Mechanic (BHH), the 1st On-call Estates Officer (GHH) or the 1st On-Call Estates Officer (SOL) via the Switchboard.
What is the Electronic Call Logging System?
The Electronic Call Logging System allows you to log a call with the Estates Department for routine, non emergency jobs and repairs anytime of anyday via this website and enables you to then track the progress of your call, by unique job reference number, through to its completion.
What is classed as an emergency repair?
The Emergency Out of hours repair service is for use by Wards / Departments, for in the event that plant, equipment or building fabric present a risk to patient care, delivery of service or the Health, Safety and Welfare of Staff, Patients and visitors to the Trust. This may include such items as
• Loss of nurse call system
• Medical gas issues
• Electrical faults
• Heating faults
• Hot / Cold water faults
• Blocked WC’s, sinks and drains
• Fire alarms / Intruder alarms
• Broken Windows
What are your target response times?
For Non Emergency Jobs and Repairs we will respond within 3 days of your request and complete the work within 4 days
For Emergency Jobs and Repairs, we will endevour to respond within 1 hour.
